AG Mice Bug Pvt. Ltd. (the “Firm”) owns and operates the website domain www.micebugs.com (the "Site") and its mobile friendly website interface. This Privacy Policy is hereby published to inform you about our procedure for the collection, usage, storage, disclosure and deletion of the data that we receive from the Site users. We collect and manage the user data according to the following Privacy Policy, with the goal of incorporating our Firm’s values, i.e. transparency, accessibility, sanity, usability. This document is a part of the Site’s Terms and Conditions.
Whenever the context so requires, “you” and “user” shall mean any natural or legal person who browses through the Platform or avail services through the website and the terms “we”, “us” and “our” shall mean the Firm.
The procedure for handling and securing the Personal Data shall be governed by this Privacy Policy (the “Policy”) which is published and shall be construed in accordance with the provisions of the Information Technology Act 2000, Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the applicable legislation relating to the privacy or data protection in other jurisdictions (individually and collectively referred to as the “Regulations”)
1. DEFINITIONS
1.1. ‘Applicable Laws’ shall mean and refer to all the prevailing laws, statutes, common law, regulations, ordinances, codes, rules, guidelines, orders, permits, tariffs and approvals relating to this Policy.
1.2. ‘Business Information’ means the trade and business-specific information of an entity/organization, provided by you, in the capacity of an authorized representative, to avail the Services on behalf of such entity. Business Information includes, without limitation, the name and type of an entity, registered and corporate address, contact details, PAN card information, details of authorized signatory or representatives and all such information necessary for providing the required legal services, as the case may be, to the Users.
1.3. ‘Cookies’ are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
1.4. ‘Data’ shall refer to the Non-Personal Data and Personal Information individually and in combination.
1.5. ‘Non – Personal data’ means and refers to any other information that may be collected by us when you access or use the Platform and includes information about your device, Internet Protocol (IP) address, operating system, browser type and version, geographical location, URLs of referring/exit pages, pages visited, device ID, amongst others.
1.6. ‘Personal Information’ shall mean and refer to the information that identifies a specific User directly or indirectly, in particular by references, such as name, address, email id, phone number, other contact details, identification number, location data, or factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that User including financial information such as credit/debit card details, payment wallet etc. Any reference to Personal Data shall include the Sensitive Personal Data.
1.7. ‘Sensitive Personal Data’ shall have the same meaning as provided under Section 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
1.8. ‘Services’ means and refers to the services that are being provided to the Users through the Site.
1.9. ‘User’ means and refers to every individual or legal entity who registers itself on the Platform to avail the Services.
1.10. ‘Visitor’ means and refers to every individual or legal entity that accesses the Platform, without registration, to gain information about the Services rendered by the Firm.
2. DATA COLLECTION AND USAGE
2.1. This Policy applies to any person who visits the Site as a Visitor or a User. You hereby agree not to provide the Personal Information of any other person as it amounts to a criminal offense punishable under the prevailing laws. This Policy governs the access, collection, usage, handling, storage and disclosure of the Data in accordance with the terms as given below:
3. INFORMATION COLLECTION
3.1. For a User intending to avail the Services, you shall be required to create an account on the Site, for which you shall have to provide us with your Personal Information that includes, inter alia, your name, age, profession, postal address, email address, contact number. If you choose to create your account using your social media handles, i.e. Facebook and Google, we may receive certain information about you from such accounts.
3.2. For verification we also required scan copies of your Aadhar Card. In case of business organization we require id proofs, i.e. PAN, GSTN, S&E License to verify that you own the business.
3.3. For transacting on the Platform/purchasing the Services, besides the information stated above, your Sensitive Personal Data i.e., your financial information such as debit/credit card information or other payment instrument detail shall be mandatorily required by the payment gateway. Failure to provide with any information shall disable us from providing the Services to you.
3.4. We collect your Personal Information only when you voluntarily provide it to us while you:
a. Register on our Site
b. Avail our Services by placing an order
c. Subscribe to our newsletters
d. Respond to our surveys
e. Inquire about our services
f. Provide us with feedback on our services
g. Using live chat support
h. Avail customer support
i. Social media login (Facebook, Linkedin, Twitter, etc.)
3.5. We collect your Non-personal Information device ID, device model, IP address, browser type, operating system, time and frequency of use of the Site when you browse through or use our Site to avail the services.
3.6. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites.
3.7. You shall be able to view, edit or remove the data associated with your profile, but if you chose to delete your account, please contact us at info@micebugs.com and we will follow up with such request as soon as possible.
4. USE OF DATA
4.1. We may use the information we collect from you in the following ways:
a. To personalize your site experience and to allow us to deliver the type of content and offerings in which you are most interested.
b. To create your profile
c. To improve our website and customer service
d. To allow us to better service you in responding to your customer service requests.
e. To quickly process your transactions.
f. To ask for ratings and reviews of services or products
g. To administer a contest, promotion, survey or other site feature.
h. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please write to us on info@micebugs.com
4.2. We may engage third-party service providers to render certain services, thereby your data shall be used by such third-party service providers solely and strictly to provide the services to you. Sharing of Information is limited to the extent that is necessary for rendering such services and is shared under the strict obligation of confidentiality subject to the permitted disclosure provided under this Privacy Policy. Your Data will be used by following third-party service providers for purposes as stipulated under this Policy.
4.3. We use third-party service providers to monitor our Site to track and report traffic on it; thereby, the web analytics service providers may use the collected data to contextualize and personalize advertisements of its own advertising network. Kindly refer to their respective privacy practices to understand the usage of your data by these service providers. You can access the Privacy Policy and terms of use of these service providers on their respective websites.
4.4. Your Data shall be used by other third party such as issuing and acquiring banks, payment facilitator and processors when you use the Site for making payments on the Site.
4.5. We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
5. DATA DISCLOSURE
5.1. We will not voluntarily disclose your information stored with us to any third party who is not connected with the Firm.
5.2. For providing Services available on the Site which is rendered to you through the help of third-party service providers, we may be required to share your Information, in part or whole, to third-party service providers. The outsourced services may include without limitation a) marketing b) billing c) backup and storage d) payment processing e) analysis f) customer database management g) customer services and technical support h) and such other services to maximize our business and providing the Services more efficiently. Pursuant to the aforementioned outsourcing, we may have to disclose your Data to such third-party service providers; however, we do not sell, share, rent or trade your Personal Information with third parties for their promotional purposes. Such disclosure, however, shall be made under strict confidentiality obligations.
5.3. We may disclose your information where such disclosure is necessary or required (i) by law or regulation, in order to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements), or (ii) to exercise, establish or defend our legal rights (iii) to prevent or investigate possible wrongdoing in connection with the Platform; or (iv) to protect the personal safety of other Users of the Platform
5.4. For any other purpose, we may disclose your Personal Information with your consent.
6. DISCLAIMER
6.1. We collect the Data only when an individual or the authorized representative of a business entity, as the case may be, voluntarily shares such Data on our Platform. We may further verify and collate the Data by using the information about such individual or business entity available in the public domain, as permitted by law, to prevent cases of identity theft, fraud, etc.
6.2. We do not collect any Personal Information of any individual except when such individual voluntarily share Personal Information on our Site. Upon such voluntary disclosure of Personal Information, we may further verify and collate the information and data from information available in public domain (as permitted by law) in order to prevent cases of identity theft, fraud, etc.
6.3. We do not knowingly collect Personal Information from anyone under the age of 18 years. If we become aware that we have collected Personal Information from children without verification of parental consent, we take immediate steps to remove that information from our servers. Therefore, if you are a parent or guardian who becomes aware that a minor has provided us with Personal Information, please contact us for removal of the same from the Site.
6.4. Our Platform may contain link to third-party website and services that are outside our control. Such third-party websites may collect and store information and data about the user. The Firm takes no responsibility for the privacy practices followed by these websites or the content available thereof. The Firm takes no liability for any loss or damage arising directly or indirectly for use of such website by browsing or by transacting through it.
7. DATA RETENTION AND DATA SECURITY
7.1. You can choose to edit, change or delete your Personal Information, in parts or whole, that you have provided on the Site.
7.2. We will retain your Personal Information for 10 years or as long as you continue to remain a user of the Site by using services available on the Site or till the time it is required for us to retain your Personal Information to resolve disputes, if any, or to enforce our legal agreements and policies.
7.3. We assure you that the information collected and stored by us shall be used only for providing you with the Services and we shall not use and process the Data for any unlawful, illegal or illicit purposes. We assure to protect the personal and non-personal information of the customer provided during transmission by using Secure Sockets Layer (SSL) software.
7.4. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We reveal only the last four digits of your card numbers when while confirming an order, we offer the use of a secure server. We have implemented and employed the necessary internet security methods and technologies to secure the Data and to prevent its loss, misuse, alteration and destruction by a third-party. We assure the compliance and adoption of all such measures as required under the applicable laws from time to time.
7.5. The protection and confidentiality of your username and password is solely your responsibility and we recommend you to not disclose it to any third-party including anyone claiming to be the representative of the Firm or its affiliates. We shall never contact you to inquire about your login credentials or bank account information; hence you are strongly advised not to entertain such faux calls or messages and report the same to the Firm at the earliest to enable us to take the appropriate steps. Please note that in instances of acting otherwise, we shall not bear any responsibility or liability for any activity that takes place under your account
7.6. Notwithstanding anything provided under this Policy, the Firm shall be under no obligation for the permitted disclosure of Data as per the terms of this Policy.
8. LIABILITY AND WARRANTY
8.1. Although we have implemented and employed the necessary internet security methods and technology to secure the Data transmitted to us; however the security of the Data transmitted over the internet cannot be guaranteed; thereby we cannot ensure or warrant the security of any information that you transmit to us. You acknowledge and agree that you share the Personal Information with us entirely at your own risk. In light of the above, we declare that:
a. We shall not be held liable for any loss or injury caused to you, as a result of voluntary disclosure of the Data by you to a third party.
b. Notwithstanding anything contained in this Policy, we disclaim all the warranty for any loss, damage or misuse of the Data.
c. We take no responsibility or liability for the privacy practices and security of Data collected by the third-party website linked to our Platform as they are not within the ambit of our control.
9. GRIEVANCE REDRESSAL
9.1. In the event of any queries or grievances regarding our Services, or if you wish to report a security breach or otherwise require any assistance, you may contact our Grievance Redressal Officer at: info@micebugs.com
10. CHANGE TO THIS PRVACY POLICY
10.1. This Privacy Policy is effective as of August, 2020 and shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on the Site. We reserve the right to update or change our Privacy Policy from time to, therefore you shall be responsible to apprise yourself with such amends. Your continued access of the Site post such modifications shall constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy, please contact us at info@micebugs.com